GlucoStepSupport
Write to us any time at support@honeyground.com — in English, Español, Deutsch, Français, 中文, 日本語 or 한국어. Tell us your phone model and what you were doing. We usually reply within two business days.
Questions
My steps show 0 or look low.
GlucoStep reads steps from Apple Health (iPhone) or Health Connect (Android). Check that GlucoStep is allowed to read steps: on iPhone, Settings → Health → Data Access & Devices → GlucoStep; on Android, Health Connect → App permissions → GlucoStep. Steps from a watch arrive after the watch syncs with your phone.
I don't get reminders.
Allow notifications for GlucoStep in your phone settings and in the app's Settings. On Android, if your phone limits background apps, turn off battery optimisation for GlucoStep.
How do I add a widget?
iPhone: long-press the Home Screen → Edit → Add Widget → GlucoStep, then pick small, medium or large. For the Lock Screen, long-press the Lock Screen → Customize → add a GlucoStep widget. Android: long-press the home screen → Widgets → GlucoStep.
Is the "observed change" a medical result?
No. It is the difference between two readings you recorded, before and after a walk. Many things affect glucose. GlucoStep does not diagnose or give medical advice — talk with your care team.
Do I need an account?
No. Everything works on your phone without one. Sign in (Apple, Google or email) only for Backup & Sync or Together.
What do friends see in Together?
Your display name, your daily step counts and the cheers you send. Never your glucose, walks or notes. You can block, report or remove a friend, or leave Together, at any time.
An invite link doesn't open the app.
Install GlucoStep first, then open the link again — or open Together in the app and type the 6-letter code from the link.
How do I cancel my subscription?
iPhone: Settings → your name → Subscriptions → GlucoStep. Android: Google Play → profile → Payments & subscriptions → Subscriptions → GlucoStep. Cancel at least 24 hours before the trial or period ends. Deleting the app does not cancel it. Refunds are handled by Apple or Google.
I changed phones. How do I get my records back?
With Backup & Sync, sign in with the same account on the new phone and your records come back. Without it, records live only on the old phone.
How do I delete my account and data?
In the app, open your account and choose Delete account. This removes everything on our server. Records on the phone stay until you delete them or uninstall the app.